When WaFloW.ai is correctly configured but the behavior is not as expected, in many cases the source is in GoHighLevel: permissions, subaccounts, workflows, or internal configuration.
This document helps you detect and isolate problems related to GHL.
Common symptoms #
You may be experiencing an issue with GoHighLevel if:
- Messages enter WaFloW.ai but do not appear in GHL.
- Contacts are not created correctly.
- Automations do not trigger.
- The labels do not apply.
- The pipeline is not updating.
Most common causes #
🔑 Incomplete or revoked permissions #
If permissions are not properly granted, WaFloW.ai cannot interact with GHL.
🔗 Installation in the wrong subaccount #
WaFloW.ai must be installed on the same subaccount where WhatsApp is used.
🏷️ Incorrectly configured workflows #
Incorrect tags, triggers, or conditions prevent them from being activated.
⚙️ Internal configuration of GHL #
Manual changes in GHL can break existing flows.
Step-by-step solutions #
1️⃣ Verify the installation of WaFloW.ai on GHL #
From GoHighLevel:
- Confirm that WaFloW.ai is installed.
- Verify that it is installed in the correct subaccount.
- Check for any visible errors.
2️⃣ Review the permissions granted #
- Ensure that all requested permissions are accepted.
- If in doubt, reinstall WaFloW.ai to refresh permissions.
3️⃣ Check labels and workflows #
- Verify that the workflows are active.
- Review the activation conditions.
- Verify that the labels match exactly (names, spaces, capital letters).
Labels are sensitive to change.
4️⃣ Review pipelines and stages #
- Confirm that the stages exist.
- Check that the workflows point to the correct stages.
- Avoid deleting stages used by automations.
5️⃣ Try with a simple case #
To rule out complex problems:
- Temporarily disable advanced workflows.
- Try basic automation.
- Check if the problem persists.
This helps isolate the cause.
What is NOT usually the problem #
- ❌ WaFloW.ai does not usually fail if the connection is active.
- ❌ The QR code is not usually the problem once it has been linked.
- ❌ The API does not usually intervene in basic flows.
Most incidents are in the GHL configuration.
When to contact support #
Contact support if:
- You have reviewed permissions, workflows, and subaccounts.
- The behavior is still incorrect.
- The exact cause cannot be detected.
📞 WaFloW.ai Support: +34 611 77 02 70
📞 Founder contact: +34 611 77 70 10
Summary #
Problems with GoHighLevel are usually caused by:
- Permissions.
- Incorrect subaccounts.
- Incorrectly configured workflows.
- Uncontrolled internal changes.
A thorough review usually resolves them.