If a payment cannot be processed correctly, WaFloW.ai applies a controlled flow to avoid immediate interruptions and give you time to resolve the issue.
This document explains what happens, what you will see on the platform, and what actions you need to take.
Common reasons for a failed payment #
A payment may fail for reasons such as:
- Card expired.
- Insufficient funds.
- Blocking by the issuing bank.
- Incorrect card details.
- Bank security limits.
These problems are usually resolved quickly.
What happens when payment fails #
When a payment fails:
- The subscription may be placed on hold pending payment.
- A notice will be displayed in the Subscription and Billing section.
- WaFloW.ai can automatically attempt to collect payment again.
During this period, access may be maintained on a temporary basis.
Grace period #
In many cases, WaFloW.ai applies a grace period so that you can:
- Update your payment method.
- Resolve the issue with your bank.
- Avoid service interruption.
The length of this period depends on the terms of the plan.
What to do if a payment fails #
Recommendations:
- Go to Subscription and Billing.
- Check the reason for the failure if available.
- Update or change your payment method.
- Save the changes and check the status.
In most cases, service is restored automatically.
What happens if the payment is not resolved? #
If the payment issue is not resolved:
- Access to certain features may be restricted.
- The subscription may be temporarily suspended.
- Devices may stop operating.
That is why it is important to act as soon as possible.
Best practices #
- Review the billing notices.
- Keep a valid payment method on file.
- Do not ignore payment notifications.
- Update the card before renewal.
Summary #
If a payment fails:
- There is usually no immediate cut.
- A clear warning is displayed.
- You can update the data to fix this.
- The service remains available while the issue is being resolved.