When a subaccount has more than one WhatsApp device, WaFloW.ai allows you to mark one of them as your favorite device.
This document explains what it means, what it is used for, and how to manage it correctly.
What is a favorite device? #
A favorite device is the WhatsApp number that WaFloW.ai considers to be the primary number within a subaccount.
This device:
- It takes precedence over others.
- It is used as the main reference for sending and managing messages.
- Helps prevent unpredictable behavior when multiple numbers are connected.
When is it useful to mark a device as a favorite? #
Marking a device as a favorite is especially recommended when:
- You have multiple numbers in the same subaccount.
- You separate sales and support, but you want one manager.
- You use a number as a priority channel.
- You need clear control over message flow.
If you only have one device, it is considered the default favorite.
How to identify your favorite device #
In the list of devices:
- The favorite device is marked with a distinctive icon.
- Visually, it stands out from other devices.
This allows you to identify it quickly.
How to mark a device as a favorite #
To mark a device as a favorite:
- Access the corresponding subaccount.
- Go to the list of devices.
- Locate the device you want to prioritize.
- Click on the favorite icon.
The change takes effect immediately.
What happens when you change your favorite device #
When marking a new device as a favorite:
- The previous device is automatically removed from favorites.
- There can only be one favorite device per subaccount.
- The system prioritizes the newly selected device.
Best practices #
- Always set a favorite device if you use multiple numbers.
- Use the most stable number as your favorite.
- Avoid changing your favorite without a clear reason.
- Review your favorites after adding new devices.
Common mistakes #
- ❌ Do not set any favorites when you have multiple devices.
- ❌ Constantly changing your favorite.
- ❌ Using an unstable number as a favorite.
Summary #
The favorite device:
- Define the main number for the subaccount.
- It helps maintain order and stability.
- Avoid conflicts between multiple devices.
- It is key in advanced configurations.