Once your Chatwoot account is connected to WaFloW.ai, it’s important to verify that the account is properly active before proceeding with the WhatsApp connection.
This document will help you check it step by step.
Why is this verification important? #
If the account is not properly activated:
- WhatsApp will not be able to connect.
- Messages will not be sent or received properly.
- Syncing with Chatwoot won't work as it should.
- Errors may arise later that are difficult to diagnose.
Checking this point prevents problems later on.
Verify your account on WaFloW.ai #
From the WaFloW.ai main dashboard:
- Go to the active accounts section.
- Find the Chatwoot account you just created or logged into.
- Make sure it shows up as active.
An active account indicates that:
- The initial setup is complete.
- The connection to Chatwoot is recognized within WaFloW.ai.
Log in #
Click on the account to access its dashboard.
If you can log in without any issues and see the available options, that’s a good sign that the account is active.
Check your connection to Chatwoot #
From your account on WaFloW.ai:
- Make sure the account is running in Chatwoot mode.
- Verify that the account structure is available for trading.
- Make sure you can continue managing slots, accesses, or channels without any errors.
This confirms that WaFloW.ai correctly recognizes the integration.
Verify that the structure is ready for operation #
Before proceeding, please make sure that:
- The correct account has been linked.
- You're not working on a different account.
- The system is designed to work with slots and inboxes.
- You can proceed to the next phase without any visible issues or errors.
⚠️ This step is important.
If the account isn’t properly activated, WhatsApp and Chatwoot won’t work reliably, even if everything else seems to be in order.
Signs that something is wrong #
There may be a problem if:
- The account does not appear to be active.
- An error message appears when you log in.
- You can't log in to that account's dashboard.
- You cannot proceed to the next setting.
In these cases, review the previous steps or try connecting again if necessary.
What to do if the account is inactive #
If you encounter any problems:
- Make sure you've logged in to the correct account.
- Verify that the initial setup was completed successfully.
- Repeat the connection process if necessary.
- Contact support if the problem persists.
📞 WaFloW.ai Support: +34 611 77 02 70
📞 Founder’s Contact: +34 611 77 70 10
Summary #
An account is considered active when:
- She appears as active on WaFloW.ai.
- It can be accessed without any problems.
- The account structure is available for trading.
Only once this has been confirmed should you proceed with the WhatsApp connection and your daily operations.