Most incidents in WaFloW.ai are due to incomplete configurations or omitted steps.
This document lists the most common problems and how to solve them quickly without having to contact support.
WhatsApp connects, but messages are not coming in or going out #
Possible causes #
- Telephone provider incorrectly configured in GoHighLevel.
- Subaccount not connected correctly.
- Incomplete permissions in GHL.
Quick solution #
- Verify that the phone provider in GHL is configured as
WhatsApp Connector (Custom Provider). - Check the installation and permissions for WaFloW.ai in the correct subaccount.
WhatsApp does not connect or constantly disconnects #
Possible causes #
- Phone turned off or no connection.
- Frequent network changes.
- WhatsApp closed or forced.
- Use of unstable VPNs.
Quick solution #
- Keep your phone turned on and connected to a stable network.
- Avoid VPNs or unstable networks.
- Use a dedicated device if possible.
The QR code does not work. #
Possible causes #
- QR expired.
- WhatsApp is out of date.
- Multiple scans in a short time.
Quick solution #
- Generate a new QR code.
- Update WhatsApp.
- Scan once and wait for confirmation.
No contacts are created in GoHighLevel. #
Possible causes #
- Automatic contact creation disabled.
- Incomplete permissions.
- Incorrect subaccount.
Quick solution #
- Check the device settings.
- Check permissions in GHL.
- Confirm that you are using the correct subaccount.
Automations are not activated #
Possible causes #
- Incorrectly configured tags.
- Inactive workflows.
- Incorrect conditions in GHL.
Quick solution #
- Check automatic labels.
- Verify that the workflows are active.
- Validate the trigger conditions.
The device appears connected, but does not respond. #
Possible causes #
- Temporary network issues.
- Unstable session on WhatsApp.
- Conflict with another system.
Quick solution #
- Please wait a few minutes.
- Restart your phone.
- Check that the number is not linked to another system.
When to contact support #
Contact support if:
- You've tried the quick fixes.
- The problem persists.
- There is a direct impact on production.
📞 WaFloW.ai Support: +1 202-333-0270
📞 Founder Contact: +1 202-333-0270
Summary #
Most problems can be solved:
- Reviewing basic settings.
- Following the correct order.
- Verifying GHL and the telephone provider.