WaFloW.ai allows you to set up your own agency’s WhatsApp support, so that your customers contact you directly rather than WaFloW.ai.
This step is essential to offering a 100% white label experience.
What does linking your own WhatsApp support account involve? #
By linking your WhatsApp support:
- Customers see your number as a channel for assistance.
- You centralize all support requests.
- You avoid referrals to third parties.
- You reinforce the perception of proprietary software.
The customer doesn’t need to know that WaFloW.ai is behind it.
Where to configure WhatsApp support #
To set up WhatsApp support:
- Log in to your WaFloW.ai account.
- Go to the Branding Settings / White Label section.
- Find the WhatsApp support field.
How to link WhatsApp support #
- Enter the WhatsApp number your agency will use for support.
- Make sure the number:
- It is active.
- You have WhatsApp up and running.
- It is handled by your team.
- Save your changes.
From that moment on, that number will be the visible support channel.
Recommendations for WhatsApp support #
- Use a number dedicated exclusively to support.
- Avoid using personal numbers.
- Have defined opening hours.
- Respond quickly to maintain trust.
- Documents internal support processes.
Good support reinforces the brand more than any logo.
What this setting does NOT do #
Link WhatsApp support:
- ❌ That number is not connected as an operational device.
- ❌ Does not affect subaccounts or devices.
- ❌ Does not modify automations.
- ❌ Billing remains unchanged.
It is purely a matter of contact and experience.
Common mistakes #
- ❌ Using a number that is not answered.
- ❌ Change your number frequently.
- ❌ Not informing the internal team.
- ❌ Mixing support with sales in the same issue.
Summary #
Linking your own WhatsApp support allows you to:
- Offer support under your brand.
- Complete the white label experience.
- Centralize customer relations.
- Increase confidence and professionalism.