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Confirm that WhatsApp has been successfully linked

Table Of Contents

Once the QR code has been scanned, it is essential to verify that the connection between WhatsApp, WaFloW.ai, and GoHighLevel has been successfully completed before continuing with the configuration or going live.

This document guides you through a complete, step-by-step verification process.

Why this verification is important #

Even if the QR code has been scanned without errors, an incomplete connection may cause:

  • Messages do not come in or go out.
  • Conversations are not recorded in the CRM.
  • Automations are not activated.
  • The system "appears" to be connected, but does not work.

Confirming these points prevents subsequent incidents that are difficult to diagnose.

Check the status of the device on WaFloW.ai #

From WaFloW.ai:

  1. Access the corresponding subaccount.
  2. Go to the list of devices.
  3. Verify that the device appears as connected or active.

If the status is correct, the basic QR connection has been successfully established.

Verify your session from WhatsApp #

On the phone with the connected number:

  1. Open WhatsApp.
  2. Go to Paired Devices.
  3. Verify that an active session corresponding to WaFloW.ai appears.

This confirms that WhatsApp recognizes the link.

Verify the phone provider in GoHighLevel (KEY STEP) #

For the integration to work correctly, GoHighLevel must have the appropriate provider configured.

From the GoHighLevel subaccount:

  1. Go to Settings.
  2. Access the telephone system.
  3. Go to Additional Settings.
  4. Open the Phone Provider tab.
  5. Verify that it is selected:
    • WhatsApp Connector
    • Type: Custom Provider
  6. Save the changes if necessary.

⚠️ If this step is not configured correctly, messages will not come in or go out, even if the QR is connected.

Send and receive test messages #

To confirm complete flow:

  • Send a message from the connected WhatsApp number.
  • Check that:
    • The message is sent successfully.
    • The conversation appears in GoHighLevel.
  • From another number, send a message to the connected WhatsApp and verify receipt.

This step confirms that communication is bidirectional.

Verify synchronization with GoHighLevel #

From GoHighLevel, verify that:

  • The contact is automatically created or updated.
  • The conversation is recorded in the CRM.
  • Basic tags or automations (if configured) are applied.

This confirms that WaFloW.ai and GHL are correctly synchronized.

Signs that something is not right #

There may be a problem if:

  • The device appears as disconnected.
  • WhatsApp does not display the linked session.
  • Messages are not being sent or are not arriving.
  • No activity is recorded in GoHighLevel.

In these cases, review the previous steps before continuing.

What to do if something goes wrong #

If you detect any problems:

  1. Check the status of the device.
  2. Verify the phone provider in GoHighLevel.
  3. Generate a new QR code and scan it again.
  4. Check permissions and installation in GHL.
  5. Please contact support if the problem persists.

📞 WaFloW.ai Support: +34 611 77 02 70
📞 Founder contact: +34 611 77 70 10

Summary #

WhatsApp is correctly linked when:

  • The device appears as connected in WaFloW.ai.
  • WhatsApp shows the active session.
  • The phone provider in GHL is WhatsApp Connector (Custom Provider).
  • Messages are sent and received correctly.
  • Conversations are recorded in GoHighLevel.

Only when all these points have been confirmed is it advisable to proceed with the advanced configuration.

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Updated on 26 de January de 2026