This document explains how to install WaFloW.ai within GoHighLevel (GHL) and correctly link a WaFloW.ai subaccount with a GHL subaccount.
This installation is mandatory for WhatsApp to integrate with the CRM.
Before you begin #
Ensure that:
- You have already created a subaccount on WaFloW.ai.
- You have administrative access to a GoHighLevel subaccount.
- You have successfully logged in to both platforms.
Start the installation from WaFloW.ai #
From the WaFloW.ai dashboard:
- Access the subaccounts section.
- Select the subaccount you just created.
- Start the connection process with GoHighLevel.
WaFloW.ai will automatically redirect you to GoHighLevel to continue with the installation.
⚠️ Do not close this window or navigate to another page during the process.
Installation screen in GoHighLevel #
Once in GoHighLevel:
- You will see the official WaFloW.ai installation screen.
- Click Install to continue.
Select the correct GHL subaccount #
GoHighLevel will ask you to select which subaccount you want to install WaFloW.ai on.
- Select the correct subaccount.
- Confirm your selection.
👉 This subaccount will remain permanently linked to the WaFloW.ai subaccount.
Authorize permissions #
After selecting the subaccount, GoHighLevel will request authorization to grant permissions to WaFloW.ai.
Click Allow & Install to finish.
These permissions allow WaFloW.ai to:
- Send and receive WhatsApp messages.
- Create and update contacts.
- Apply labels.
- Enable automations and flows.
Completion of installation #
Once the permissions have been authorized:
- The system will complete the installation.
- You will be automatically redirected back to WaFloW.ai.
- The subaccount will appear as active and connected.
From this moment on, WaFloW.ai is now installed in GoHighLevel.
Set up your phone provider in GoHighLevel #
In order for WaFloW.ai to send and receive WhatsApp messages correctly, it is mandatory to configure the appropriate phone provider in GoHighLevel.
Steps:
- Access the GoHighLevel subaccount.
- Go to Settings → Phone System.
- Go to Additional Settings.
- On the Phone Provider tab:
- Select WhatsApp Connector
- Type: Custom Provider
- Save your changes.
⚠️ This step is essential.
If the provider is not configured as WhatsApp Connector, the integration will not work even if everything else is correct.
Common errors during installation #
- ❌ Selecting an incorrect GHL subaccount.
- ❌ Closing the window before completing the process.
- ❌ Do not grant all requested permissions.
- ❌ Attempting to install without administrative permissions in GHL.
If an error occurs, you can repeat the process without affecting other subaccounts.
How to verify that the installation was successful #
The installation is correct if:
- The subaccount appears as active in WaFloW.ai.
- You can access the subaccount without errors.
- WaFloW.ai appears as an app installed in GoHighLevel.
Summary #
Install WaFloW.ai on GoHighLevel:
- Link a WaFloW.ai subaccount with a GHL subaccount.
- Allows you to integrate WhatsApp with CRM.
- This is an essential step before connecting WhatsApp.