Docs WaFloW

Introduction to WaFloW.ai

5

• Key differences between WaFloW.ai and other WhatsApp solutions
• How WaFloW.ai Works
• What is WaFloW.ai and what is it used for?
• Security, code access, and account control
• Official support and contact channels

First steps (Onboarding)

2

• Create an account on WaFloW.ai and log in for the first time
• Quick Guide (Step by Step)

Main panel and navigation

5

• Active subaccounts: what they are and what they're used for
• Side menu: explanation of each section
• Overview of the main panel
• Language change and dark/light mode
• Plan management and account status

Subaccounts and connection with GoHighLevel (GHL)

5

• What is a subaccount in WaFloW.ai?
• Create a new subaccount in WaFloW.ai
• Install WaFloW.ai on GoHighLevel
• Authorize permissions in GoHighLevel correctly
• Confirm that the subaccount is active

WhatsApp device management

7

• What is a device in WaFloW.ai?
• General device options
• View connected devices
• Mark a device as a favorite
• Edit and manage a device

Explore More

Integrations and automation

8

• WhatsApp Group Management in Waflow
• Integration of Voice Notes with AI (ElevenLabs)
• Integrations and automation in WaFloW.ai
• Configure OpenAI API Key (optional)
• Automatic tags for incoming contacts

Explore More

Advanced messaging and customization

6

• WhatsApp bubble messages
• Introduction to advanced messaging in WaFloW.ai
• Create messages with buttons (#btn)
• Types of buttons and supported components
• Spintax and Delays: variation and human behavior

Explore More

Message sending and output logic (Advanced)

3

• Message delivery hierarchy (order of priority)
• Force delivery by a specific number (#WA#ID)
• Using the automatic tag to keep the same number per contact

Connecting WhatsApp via QR code

5

• How to connect WhatsApp using a QR code
• Requirements before scanning the QR code
• Confirm that WhatsApp has been successfully linked
• Common errors when scanning QR codes
• Recommendations to avoid WhatsApp blockages

Subscription and billing management

6

• View and change your plan
• Differences between plans
• Available payment methods
• Update billing information
• What happens if the payment fails?

Explore More

Brand configuration (White Label)

7

• White Label Configuration
• Change agency name
• Change logo
• Change favicon
• CRM installation domain

Explore More

API and Webhooks (Advanced)

7

• Introduction to the WaFloW.ai API
• Create an API Key
• Security and use of API keys
• Create webhooks
• Available events (incoming and outgoing messages)

Explore More

Support and troubleshooting

6

• How to contact technical support
• Common problems and quick solutions
• WhatsApp does not connect or disconnects
• No messages are coming through.
• Issues with GoHighLevel

Explore More

Connect Chatwoot to WaFloW.ai

3

• Confirm that the account is active
• Set up Chatwoot access correctly
• What is Chatwoot on WaFloW.ai?