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Create webhooks

Table Of Contents

Webhooks allow WaFloW.ai to send real-time events to external systems whenever a relevant action occurs, such as an incoming or outgoing WhatsApp message.

This document explains what they are, what they are used for, and how to create them correctly.

What is a webhook? #

A webhook is an external URL to which WaFloW.ai automatically sends information when an event occurs.

Instead of another system constantly “asking,” WaFloW.ai:

  • Detect the event.
  • Send the data instantly.
  • Allows you to react in real time.

What are webhooks used for in WaFloW.ai? #

Webhooks allow you to:

  • Receive incoming messages on other systems.
  • Process outgoing messages.
  • Activate external flows (Make, n8n, proprietary systems).
  • Record events in databases.
  • Integrate WhatsApp outside of GoHighLevel.

They are ideal for advanced automation.

Requirements before creating a webhook #

Before creating a webhook, make sure you have:

  • An active API Key.
  • An endpoint (URL) prepared to receive data.
  • A system capable of accepting HTTP requests.
  • A plan that includes webhooks.

Where webhooks are created #

To create a webhook:

  1. Log in to your WaFloW.ai account.
  2. Log in to the corresponding subaccount.
  3. Go to the API/Webhooks section.
  4. Select the Create webhook option.

How to create a webhook step by step #

  1. Click Create new webhook.
  2. Enter the URL of the endpoint that will receive the data.
  3. Select the events you want to listen to.
  4. Save the settings.

The webhook will be active immediately.

Available events (overview) #

Depending on the configuration, you may receive events such as:

  • Incoming WhatsApp message.
  • Outgoing message.
  • Device status change.
  • Other operational events.

👉 Details of events are explained in a separate document.

Webhook testing #

Recommendations:

  • Use test endpoints before production.
  • Verify that you are receiving the data correctly.
  • Controls errors and retries.
  • Log the received events.

Thorough testing prevents problems in production.

Best practices #

  • Always use HTTPS.
  • Validates the requests received.
  • Check for errors in your endpoint.
  • Do not block the webhook response.
  • Document each webhook created.

Summary #

Creating webhooks allows you to:

  • Receive WhatsApp events in real time.
  • Integrate WaFloW.ai with external systems.
  • Build advanced automations.
  • Moving beyond CRM.

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Updated on 26 de January de 2026