WaFloW.ai offers direct, human support channels to help you resolve technical issues, usage questions, or operational problems.
This document explains how to contact support, what types of inquiries they handle, and what information to provide for a quick resolution.
Official support channels #
Currently, WaFloW.ai has the following official channels:
📞 Technical support #
For technical issues, malfunctions, or operational problems.
WhatsApp support:
📞 +34 611 77 02 70
👤 Direct contact with the founder #
For special cases, critical incidents, or strategic feedback.
WhatsApp founder:
📞 +34 611 77 70 10
⚠️ This channel is intended for specific situations, not for routine support.
When to contact technical support #
Contact technical support when:
- WhatsApp won't connect or keeps disconnecting.
- Messages are not coming in or going out.
- There are errors in the integration with GoHighLevel.
- There are issues with devices or subaccounts.
- Something is not working as it should after following the documentation.
When to contact the founder #
Contact the founder only if:
- There is a critical incident in production.
- The problem completely blocks operations.
- You need strategic feedback.
- Technical support has been unable to resolve the issue.
Information you must provide when contacting us #
To expedite resolution, it is important to include:
- Account email.
- Affected subaccount.
- WhatsApp number involved.
- Clear description of the problem.
- Screenshots if possible.
- Steps already taken.
The more information, the faster the solution.
Best practices when requesting support #
- Review the documentation before writing.
- Describe the problem clearly.
- Avoid generic messages such as "it doesn't work."
- Respond promptly if you are asked for additional information.
This reduces resolution times.
Schedules and response times #
Response times may vary depending on:
- Type of incident.
- Volume of inquiries.
- Severity of the problem.
Critical incidents take priority.
Summary #
To contact support at WaFloW.ai:
- Use WhatsApp support for technical issues.
- Contact the founder only in special cases.
- Always provide clear and complete information.
- Review the documentation before escalating.