The favicon is the small icon that appears in the browser tab.
Customizing it helps your customers identify your brand even when they have several tabs open.
This document explains how to change the favicon and why it is important in a white label environment.
What is a favicon and where is it displayed? #
The favicon is the icon that appears:
- In the browser tab.
- In bookmarks or favorites.
- In the browser history.
Although it is a small element, it reinforces brand identity.
Where is the favicon configured? #
To change the favicon:
- Log in to your WaFloW.ai account.
- Go to the Branding or White Label section.
- Locate the Favicon option.
How to change the favicon step by step #
- Select the favicon image file.
- Upload it to the platform.
- Save your changes.
The new favicon will be applied automatically.
Recommendations for the favicon #
For best results:
- Use a square image.
- Recommended size: 32×32 px or 64×64 px.
- Recommended formats: PNG or ICO.
- Use a simple and recognizable design.
Overly complex favicons do not display well.
When is it particularly useful to change the favicon? #
- When you use white label with customers.
- When you manage multiple platforms.
- When you want a completely personalized experience.
What does NOT change when modifying the favicon #
Changing the favicon does not affect:
- System functionality.
- Technical configuration.
- Devices or subaccounts.
- Automations.
Summary #
Changing the favicon allows you to:
- Strengthen visual identity.
- Improve the white label experience.
- Differentiate your platform in the browser.