At WaFloW.ai, a device represents a WhatsApp number connected to a subaccount through a secure process (QR).
Understanding what a device is and how it works is key to maintaining stability, control, and security when communicating via WhatsApp.
What is considered a device? #
A device in WaFloW.ai is:
- An active WhatsApp number.
- Linked to a physical phone.
- Connected to a specific subaccount.
- Managed from the WaFloW.ai dashboard.
Each device acts as the source and destination of sent and received messages.
Relationship between subaccount and device #
The relationship is clear:
- A subaccount can have one or more devices.
- A device can only belong to one subaccount.
This guarantees:
- Separation of clients.
- Conversation control.
- Avoid cross-messaging.
What are the devices used for? #
The devices enable:
- Send and receive WhatsApp messages.
- Manage conversations from the CRM.
- Assign priorities among numbers.
- Separate sales, support, or other flows.
- Scale up the use of WhatsApp professionally.
Common examples of use #
Sales #
- A number dedicated solely to sales.
- Quick conversations with leads.
- Direct integration with pipelines.
Support #
- An exclusive support number.
- Incident management.
- Continuity even if the team changes.
Agencies #
- One device per customer.
- Or several devices depending on volume.
- Everything separated by subaccounts.
Device status #
Each device can be in different states, for example:
- Connected.
- Offline.
- Pending connection.
- Requires attention.
The status indicates whether the device is operational or requires action.
Important information about stability #
Devices are the most sensitive point of any WhatsApp system.
That’s why WaFloW.ai:
- Monitor the status of devices.
- Allows you to manage them from the panel.
- Incorporates measures to reduce disconnections and blockages.
👉 Proper device management is key to stable use.
Common mistakes to avoid #
- ❌ Connecting the same number to multiple subaccounts.
- ❌ Using personal numbers for various purposes.
- ❌ Not checking the condition of the device.
- ❌ Connect WhatsApp without understanding the role of the device.
Summary #
A device in WaFloW.ai:
- It is a connected WhatsApp number.
- It belongs to a subaccount.
- It is the core of communication.
- It must be managed correctly to avoid problems.