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Automatic tags for incoming contacts

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WaFloW.ai allows you to assign automatic tags to contacts who write on WhatsApp.
This facilitates organization, segmentation, and automation within GoHighLevel without manual work.

What are automatic tags? #

Automatic tags are labels assigned to a contact when a specific action occurs, for example:

  • First incoming message via WhatsApp.
  • New contact.
  • Message received on a specific number.

These tags sync directly with GoHighLevel.

What are automatic labels used for? #

Automatic labels allow you to:

  • Quickly identify the source of the contact.
  • Enable workflows and automations in GHL.
  • Classify leads without human intervention.
  • Keep your CRM organized from the very first message.

They are the basis of intelligent automation.

Where automatic labels are configured #

Automatic labels are configured:

  • At the subaccount level.
  • From the integrations or device settings section.

Once configured, they are automatically applied to incoming contacts.

Common examples of use #

Some practical examples:

  • WhatsApp - Lead Entrante
  • Soporte WhatsApp
  • Cliente Potencial

These tags can then be used to:

  • Move contacts in the pipeline.
  • Assign responsibilities.
  • Send automatic replies.

Integration with GoHighLevel automations #

Once the label has been applied:

  • GoHighLevel can detect the event.
  • Automatic workflows are activated.
  • Actions such as the following are performed:
    • Send messages.
    • Assign users.
    • Change pipeline stages.

WaFloW.ai acts as a trigger, GHL as an automation engine.

Best practices #

  • Use clear and consistent label names.
  • Don't use too many labels.
  • Define a common logic for the entire team.
  • Document what each label is used for.

Common mistakes #

  • ❌ Create duplicate labels.
  • ❌ Using unclear names.
  • ❌ Do not link tags to automations.
  • ❌ Change labels without reviewing active workflows.

Summary #

Automatic tags:

  • They organize contacts from the first message.
  • Automations activated in GHL.
  • They reduce manual labor.
  • They improve scalability.

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Updated on 26 de January de 2026