At WaFloW.ai, we are committed to direct, clear communication without intermediaries.
That is why we offer well-defined contact channels depending on the type of need.
This document explains how and when to contact each channel to receive the best possible assistance.
Official support for WaFloW.ai #
The main support channel is intended for technical and operational questions related to the use of the platform.
📞 WaFloW.ai technical support #
- Technical issues.
- WhatsApp connection issues.
- Questions about configuration.
- Errors in subaccounts, devices, or integrations.
📲 WhatsApp Support:
+34 611 77 02 70
This is the recommended channel for day-to-day operations.
Direct contact with the founder #
WaFloW.ai offers an unusual level of access: direct contact with the founder.
This channel is intended for:
- Strategic feedback on the platform.
- Special cases or critical blocks.
- Proposals for collaboration.
- Situations that require a high-level view.
📲 Direct contact with the founder:
+34 611 77 70 10
⚠️ Recommendation: use this channel responsibly and only when necessary.
Which channel to use depending on the situation #
| Situation | Recommended channel |
|---|---|
| WhatsApp is not connecting | Technical support |
| Subaccount error | Technical support |
| Configuration questions | Technical support |
| Product feedback | Founder |
| Critical case or deadlock | Founder |
| Strategic proposal | Founder |
Using the correct channel greatly speeds up resolution.
Business hours #
Support is primarily offered via WhatsApp, which allows for quick and direct communication.
Response times may vary depending on:
- Volume of applications.
- Severity of the case.
- Type of inquiry.
In critical incidents, attention is prioritized.
Best practices when contacting support #
To help us assist you more quickly, we recommend including:
- Email from the WaFloW.ai account.
- Affected subaccount.
- Brief description of the problem.
- Screenshots or videos, if applicable.
This reduces diagnosis and resolution time.
Important #
- No unofficial channels are offered.
- Any communication outside of these numbers is not considered official support.
Summary #
WaFloW.ai offers:
- Direct technical support via WhatsApp.
- Contact the founder for strategic cases.
- Clear channels without intermediaries.
- Close and responsible communication.