WaFloW.ai offers direct access to both technical support and the founder, but it is important to use each channel appropriately to resolve issues faster.
This document explains what type of cases correspond to each contact.
Contact technical support #
Technical support is the first point of contact for most incidents.
Contact support when: #
- WhatsApp won't connect or keeps disconnecting.
- Messages are not coming in or going out.
- There are errors in the integration with GoHighLevel.
- There are issues with devices or subaccounts.
- Something is not working as it should after following the documentation.
- You have technical or operational questions.
📞 WhatsApp support:
+34 611 77 02 70
Contact the founder #
Contact with the founder is intended for special or strategic cases.
Contact the founder when: #
- There is a critical incident in production.
- The problem completely blocks operations.
- You need strategic or product feedback.
- Technical support has been unable to resolve the issue.
- These are important decisions at the agency level.
📞 Founder’s WhatsApp:
+34 611 77 70 10
⚠️ This channel is not intended for routine support.
What information to provide in both cases #
To expedite resolution, always provide:
- Account email.
- Affected subaccount.
- WhatsApp number involved.
- Clear description of the problem.
- Screenshots if possible.
- Steps already taken.
This reduces unnecessary exchanges.
Good communication practices #
- Review the documentation before writing.
- Describe the problem in concrete terms.
- Avoid generic messages such as "it doesn't work."
- Respond promptly if you are asked for additional information.
Good communication speeds up the solution.
Summary #
To resolve incidents efficiently:
- Use technical support for operational issues.
- Scale to the founder only in critical or strategic cases.
- Always provide clear and complete information.