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Device priority

Table Of Contents

When a subaccount has multiple WhatsApp devices connected, WaFloW.ai uses a priority system to correctly manage the sending and receiving of messages.

This document explains what priority is, what it is used for, and how to use it correctly.

What is the priority of a device? #

The priority of the device defines the order of preference that WaFloW.ai uses when there are multiple numbers within the same subaccount.

This allows:

  • Control which device is used first.
  • Avoid conflicts between numbers.
  • Maintain predictable system behavior.

Relationship between priority and favorite device #

  • The preferred device acts as the primary reference.
  • Priority defines behavior when more than one device is available.

Both concepts work together to maintain order and stability.

When does priority come into play? #

Priority is relevant when:

  • There are several active devices in a subaccount.
  • Different numbers are used for different purposes.
  • One of the devices is no longer available.
  • The system needs to decide which number to use.

How to configure device priority #

To adjust the priority:

  1. Access the corresponding subaccount.
  2. Go to the list of devices.
  3. Go to device management.
  4. Select the desired priority level.

The changes take effect immediately.

Practical example #

A subaccount with:

  • Device A → High priority (sales).
  • Device B → Medium priority (support).
  • Device C → Low priority (backup).

If device A is unavailable, WaFloW.ai can use the next device according to the configured priority.

Best practices #

  • Set clear priorities from the outset.
  • Use high priority for critical numbers.
  • Leave lower priorities for secondary numbers.
  • Review the priority after adding new devices.

Common mistakes #

  • ❌ Do not set priorities when you have multiple devices.
  • ❌ Giving everyone the same priority without discretion.
  • ❌ Changing priorities without understanding the impact.

Summary #

The priority of the device:

  • Define the order of use among several numbers.
  • Avoid conflicts and erratic behavior.
  • Improves operational stability.
  • It is key in multi-device configurations.

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Updated on 26 de January de 2026