WhatsApp disconnections can occur for a variety of reasons.
This document explains how to detect them, what to do when they occur, and how to reduce their impact.
Why might a device disconnect? #
A device may disconnect due to:
- No internet connection on the phone.
- Log out of WhatsApp on your device.
- Restart or turn off the phone.
- Network or location changes.
- WhatsApp security policies.
Disconnections do not always indicate a system error.
How to detect a disconnection #
From WaFloW.ai, you can detect a disconnection when:
- The device status appears as disconnected.
- A warning or alert is displayed.
- The device stops sending or receiving messages.
Checking the status of devices is key to acting quickly.
What to do when a device disconnects #
If a device disconnects:
- Access the corresponding subaccount.
- Go to the list of devices.
- Identify the disconnected device.
- Check the reason if it is available.
- Reconnect the device if necessary.
In many cases, simply reconnecting your phone or scanning the QR code again will suffice.
Impact of disconnection #
When a device disconnects:
- That number will no longer send or receive messages.
- If there are other devices, the system may use the following in order of priority.
- Conversations are not lost, but are put on hold.
Priority and favorite device help reduce the impact.
How to reduce future disconnections #
To minimize disconnections:
- Use dedicated and stable phones.
- Keep WhatsApp updated.
- Avoid frequent network changes.
- Do not log out manually.
- Check alerts from WaFloW.ai.
When to contact support #
Contact support if:
- The device repeatedly disconnects.
- You cannot reconnect it.
- Unexpected errors occur.
- The problem affects operations.
📞 WaFloW.ai Support: +34 611 77 02 70
📞 Founder contact: +34 611 77 70 10